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Warranty Policy

 

We’ve designed our products for long-term reliability, — as in, a lifetime. And we are also dedicated to providing customer service to ensure the satisfaction of our customers, sometimes there may be circumstances beyond our control.

If you ever feel your Durblet Card Holder or other Durblet product isn’t functioning properly, we’ll do everything we can to make it right.



Terms:


Wallets / Card Holders:

Aluminum Collection
Durblet warrants that the purchased product is free from manufacturing defects and will function as intended for the life of the product. Your Lifetime Warranty will include Replacement Parts in the event of failure or loss of Elastic (e.g. broken straps, broken rivets, etc...).
The warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, loss, theft, neglect, natural breakdown of materials over time.


Trigger Collection

Our Trigger Collection comes with a one-year warranty from the date of delivery. This covers any manufacturing defects. Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. Proof of defect (photos or video) is mandatory and will be requested by our team.


Other Products:

Durblet warrants that all non-wallet/card holder products are free from manufacturing defects and are functional as intended for the lifespan of the Warranty. Each products’ Warranty does not cover cosmetic damage, damage caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modifications or repairs.

 

Warranty Policy Terms:

Product Variants / Models Warranty Terms*
Durblet™ Al-M1 bifold card holder All Lifetime of Product
Durblet™ Al-M2 Aluminium card holder All Lifetime of Product
Durblet™ Multi-Tool Card All Lifetime of Product
Durblet™ Trg-M2 Card Holder All One (1) Year
Durblet™ trg-M1 Card Holder All One (1) Year
Durblet™ YZ-W Minimalist Men's Watch All One (1) Year
Durblet™ DP-M1 Paracord All One (1) Year
Soft Goods --- Product dependant  - Please contact support

 

How To Make a Claim:

To submit a Warranty Claim please submit a request from here.

Gift Warranty:

Gifts are also 100% covered under our Warranty Policy! Please follow the same process, and just provide the email of the gifter and the order number field of the Warranty Claim. We will be able to verify your product’s authenticity with a photo attached in the Warranty Claim.

 

Warranty Disclaimer:

We reserve the right to deny any Warranty Claim if we believe the claim to be fraudulent or if the item was purchased before implementation of our Lifetime Warranty.

 

*If you have any further questions regarding the warranty on our products, please feel free to contact our Customer Success Team at:  claim-warranty@durblet.com

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